Installation of Cisco IP PBX Telephone System

• Country: Nigeria
• Summary: Installation of Cisco IP PBX Telephone System
• NGT Ref No: 60725609
• Deadline: 13 Dec 2021
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
• Purchaser's Detail:
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• Description:
• Quotation are invited for Installation of Cisco IP PBX Telephone System in the ILO Abuja Office. System Features & Specifications The installed system must meet the following specifications; 2.4.1 PABX The basic features required are: • Auto Attendant; • Music on Hold; • Call History; • Unified Voice Messaging; • Cellular Phone Features; • Native support for digital, analogue, IP, SIP desk phones to preserve phone, cabling and network investments • Native support for DECT and wireless LAN handsets in office • Scalable; • Remote office connectivity; • Possibility of connecting to SIP Providers; • Possibility of interconnecting to other IP PBXs platforms (2.4.2) Basic IP Phones Features • HD Voice • Full duplex speaker phone • 4 inch backlit LCD display • Phone directory integrated • Conference feature with at least 3 users • Programmable function keys • 1 GB PoE Ethernet ports (2.4.3) Call Handling Features • Call Making features; • Call Answering; • Call Holding ; • Parking and Recovery; • Automatic Call Back on busy station; • Call Forwarding/Do not Disturb features (all calls, busy, no answer); • Call Waiting / Busy Station Signalling; • Quick dialling features (Personal and System); • Conference Calling; • Incoming Call pickup options; • Toll Restriction (TRS) / Call Barring (Barring) • Incoming Call Distribution Features which includes idle extension hunting; • Caller ID (Identification); • Call Filtering; • Paging; • Voicemail; • Forwarding calls to a cellular phone • Call Conversations protection against intrusions and interceptions 3. Electronic Directory The electronic directory is intended for all users. It will display the name of the internal correspondent, his first name and his telephone number on the display of the digital extensions and on the screen of the operator stations. 4. Built-in Options (4.1) Accounting and Billing The integrated accounting and billing software must allow precise control of outgoing / incoming calls (example: outgoing traffic per extension or incoming traffic by origin). Summary and detailed reports will be sorted according to the following criteria: • by date; • by services; • by post; • by name; • by destination (open or closed number); • by duration threshold, tax; • by type (fixed, GSM); • answered, not answered; Statistics may be made available (e.g. number of calls received, services requested, etc.) from end users. These reports can be stored, edited on a printer or exported to the computer system. 4.2 Voice Messaging A device will allow the transmission and reception of voice messages. It will be sized for all users of the system. The voicemail must allow the following functions: • Dissemination of messages; • Event Logs; • Answering Machine A caller can leave a voice message after hearing a voice message depending on no-answer and on busy tone. The greeting message can be easily and quickly modified by the user. 4.3 Auto Attendant / Interactive Voice Server (IVR) • Reception of calls by a simple greeting message indicating to the caller that he/she has reached the office of ILO Abuja; • Allows callers to be automatically transferred to an extension or service or leave a message without the intervention of an operator/receptionist. • Allow a caller to reach a live operator by dialling a number, usually “0”. 5. Implementation 5.1 Data Collection Data collection from users of the system is the responsibility of the ILO Office who must: • Provide the numbering plan • Check the appropriate profile for each station; • Fill in the collection document itself. 5.2 Configuration of the communication system The configuration will consist of programming the IP PBX with the user data collected and all the usual settings necessary for the proper functioning of the system. 5.3 Control of the installation A control of the installation will be systematically carried out. The various phases of the control will be as follows: • Qualitative and quantitative control: To ensure good quality and conformity of the installation delivered with those envisaged in this call for tender. • Functional Control: The quality control of all telephone operations will be performed when the system is running in accordance with the ILO Abuja configuration. During the entire inspection period, the bidder must be present on the site or remotely connected to the system through the remote access tools agreed with the client. These checks will ensure that the services provided by the bidder comply with the technical specifications described in this invitation to tender. • Post operations: These checks will make it possible to check the functionalities prescribed in the contract; • Systems management: The management system is aimed at evaluating the performance of the installed system and the conformity of the available functionalities;
• Documents:

 Tender Notice