Design and Implementation of Information, Education and Communication (IEC) Campaigns

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Country : Nigeria
Summary : Design and Implementation of Information, Education and Communication (IEC) Campaigns for Enugu Water Supply Project
NGT Ref No : 47309115
Tender Notice No : ENS/NUWSRP-3/C/NPC/IEC/2020/06
Competition : ICB
Financier : Agence Francaise De Development (AFD)
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Tender Details : Expression of Interest are invited for Design and Implementation of Information, Education and Communication (IEC) Campaigns for Enugu Water Supply Project. FEDERAL REPUBLIC OF NIGERIA DESIGN AND IMPLEMENTATION OF INFORMATION, EDUCATION AND COMMUNICATION (IEC) CAMPAIGNS FOR ENUGU WATER SUPPLY PROJECT SELECTION OF NON-GOVERNMENTAL ORGANIZATION (NGO) Expressions of Interest The Enugu State Government has received a financing from Agence Française de Développement ("AFD"), to support the Enugu Water Supply Project (“The Project”). The Project aims to provide technical and investment assistance to Enugu State Government in an effort to reform the urban water sector, provide basic water services in the state capital and achieve financial viability for the Enugu State Water Corporation (ENSWC). Enugu State Government intends to use part of the funds thereof for payments under the following services: “NGO Support for Design and Implementation of Information, Education and Communication (IEC) Campaigns for Enugu Water Supply Project” to be based in Enugu State Water Corporation, No. 3 Constitution Road, GRA, Enugu. The main objective of the NGO support is to design and implement information, education and communication (IEC) campaigns for Enugu Water Supply Project to ensure citizen support, participation and involvement leading to achievement of the sustainability of water supply services. The IECs will be designed to achieve the intended purpose and objectives of the project communication component under the institutional component of the project. The Services of the NGO shall consist of: assistance to include support about the development and implementation of the tasks below for designing and implementing Information, Education and Communication (IEC) campaigns, but not limited to: (i) Increasing the Number of Connections to ENSWC Network (ii) Implementing Cost Effective Tariffs and Improving Bill Collection Efficiency (iii) Supporting and Promoting Installation of Meters (iv) Enhancing Customer Relations and Complaint Management (v) Promoting Gender Sensitive and Pro-Poor Interventions (vi) Promotion of Human Values based Water Sanitation and Hygiene (WASH) and Water Conservation Interventions in the City and Schools The indicative implementation period shall be Twenty-Four (24) months and will be implemented by a reputable Non-Governmental Organization (NGO). The tasks include both design of IEC campaigns and extending implementation support to ENSWC. The estimated man months for key experts is 15 man months and for non-key experts is 20 man months. The NGO/joint venture shall have at least 10 years of experience in implementing similar assignments with the following partnership: i) a large national or international NGO with proven experience in the water sector which could design and implement the activities, ii) an organisation, with preferably a representation in Enugu, which has a perfect and proven knowledge of the local (social) context in Enugu and which could gather the support of the populations targeted by the project. The Enugu State Water Corporation hereby invites Applicants to show their interest in delivering the Services described above. This Request for Expressions of Interest is open to: q Consulting firms q Individual consultants ü NGOs q Joint Venture between NGO(s) and consulting firm(s) Eligibility criteria to AFD financing are specified in sub-clause 1.3 of the "Procurement Guidelines for AFD Financed Contracts in Foreign Countries", available online on AFD-s website: The Applicant shall submit only one application, either in its own name or as a member of a Joint Venture (JV). If an Applicant (including any JV member) submits or participates in more than one application, those applications shall be all rejected. However, the same Subconsultant may participate in several applications. If the Applicant is a JV, the expression of interest shall include: - a copy of the JV Agreement entered into by all members, or - a letter of intent to execute a JV Agreement, signed by all members together with a copy of the Agreement proposal, In the absence of this document, the other members will be considered as Subconsultants. Experiences and qualifications of Subconsultants are not taken into account in the evaluation of the applications. Interested Applicants must provide information evidencing that they are qualified and experienced to perform those Services. For that purpose, documented evidence of recent and similar services shall be submitted. Determination of the similarity of the experiences will be based on: - The contracts size; - The nature of the Services: Design and implementation of IEC activities in the urban water sector, leading to provision of basic water services and achieve service sustainability. - The technical area and expertise: Demonstrated experience and expertise related to stakeholder engagement, communication tools, IEC campaigns/activities for increasing connections, cost effective tariffs, metering and improving bill collection efficiency, knowledge of customer and complaint management systems, gender and pro-poor and WASH interventions etc; - The location: Experience of working in similar geographical regions especially Enugu State; - The Client will also take into account for the evaluation of the applications the following items: - Skills and availability of in-house technical back-up experts provided to the on-site experts; Due to the security risk in the areas where the Services are to be performed, the evaluation of Expressions of Interest will verify that the applications meet the following criteria: - The Applicant has at least one experience providing services in an area with a similar security risk, for which it shall provide proof of implementation of security measures (invoice or contract with a security service provider, proof of security awareness training before departure on-site, etc.). - The Applicant has set up internal security management procedures: it shall provide a description of its monitoring system and crisis management system. - For services provided abroad, the Applicant has entered into an assistance and repatriation contract for its employees: it shall provide the certificate evidencing such contract. The Applicant shall describe its standard preparation process for departure on assignment in sensitive areas, and shall attach documents proving its implementation (service orders with related instructions, certificates of awareness-raising or training actions, etc For a JV, its leader and any member that has its registered office outside the Client`s country shall fulfil each of these criteria. An application that does not meet any of these requirements will be rejected. Among the submitted applications, the Enugu State Water Corporation will shortlist a maximum of six (6) Applicants, to whom the Request for Proposals to carry out the Services shall be sent. The final selection will be based on quality based selection (QBS) method as per the submitted technical and financial prooposals in response to the RFP issued. The Expressions of Interest must be submitted to the address below no later than 27th November, 2020: The Project Coordinator State Project Implementation Unit Enugu State Water Corporation Headquarters Building [SPIU] No. 3 Constitution Road, GRA, Enugu, Enugu State, Nigeria. Tel: +2348033265195, +2348037112076 E-mail: ,, Interested consultants may obtain further information at the address above during office hours [9.00am-4.00pm, Mondays-Fridays] Eligibility criteria to AFD-s financing are specified in sub-clause 1.3 of the “Procurement Guidelines for AFD-Financed Contracts in Foreign Countries”, available online on AFD-s website Among the submitted applications, the Client will shortlist a maximum of 6 Applicants, to whom the Request for Proposals to carry out the Services shall be sent. The Client is not bound to shortlist any Applicant. Note: Please find below a Statement of Integrity, Eligibility and Social and Environmental Responsibility. You can find the document on AFD website ( A signed true copy of the document must be attached to the application. Statement of Integrity, Eligibility and Environmental and Social Responsibility Reference name of the bid or proposal: (The "Contract") To: (The "Contracting Authority") 1. We recognise and accept that Agence Française de Développement ("AFD") only finances projects of the Contracting Authority subject to its own conditions which are set out in the Financing Agreement which benefits directly or indirectly to the Contracting Authority. As a matter of consequence, no legal relationship exists between AFD and our company, our joint venture or our suppliers, contractors, subcontractors, consultants or subconsultants. The Contracting Authority retains exclusive responsibility for the preparation and implementation of the procurement process and performance of the contract. The Contracting Authority means the Purchaser, the Employer, the Client, as the case may be, for the procurement of goods, works, plants, consulting services or non-consulting services. 2. We hereby certify that neither we nor any other member of our joint venture or any of our suppliers, contractors, subcontractors, consultants or subconsultants are in any of the following situations: 2.1 Being bankrupt, wound up or ceasing our activities, having our activities administered by the courts, having entered into receivership, reorganisation or being in any analogous situation arising from any similar procedure; 2.2 Having been: a) convicted, within the past five years by a court decision, which has the force of res judicata in the country where the Contract is implemented, o
Deadline : 27th Nov 2020
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