Tender Details

Country: Nigeria
Summary: Customer Acquisition and Retention for Last Mile Digital Financial Service
NGT Ref No: 126799529
Deadline: 07 Oct 2025
Financier: World Bank (WB)
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 0002018310
Purchaser's Detail:
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Description:
IFC Financial Institutions Group is seeking to recruitone or two consulting firms responsible for customer acquisition and retentionfor last-mile digital financial services with a focus on northern Nigeria. This willinclude customer registrations, onboarding, education and management with specificdeliverables. IFC has established a partnership with a financialservice provider in Nigeria to scale up its agent financial services across thecountry with a focus on northern and rural Nigeria. The purpose of thispartnership is part of IFC advisory services program aimed at increasing accessto and usage of digital financial services by improving the quality andquantity of last mile distribution through Agents and Merchants networks acrossthe country, and particularly in northern Nigeria. This include expandingcustomers through localized targeted marketing campaigns for customeracquisition and retention to drive adoption and service usage.
90 - CONTRACT CONSULTANTS
Documents:

ToR-Customer-Acquisition-and-Retention-Firm_09182025.pdf

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Customer Acquisition and Retention for Last Mile Digital Financial Service - Nigeria Tender

The WORLD BANK(WB), a Government sector organization in Nigeria, has announced a new tender for Customer Acquisition and Retention for Last Mile Digital Financial Service. This tender is published on NigeriaTenders under NGT Ref No: 126799529 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-07.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.